The agreement between the client and Click2go
Dear clients, we welcome you to our terms and conditions page. Please read the page carefully
as it regulates the relationship between you and Click2go. We apply the conditions outlined
below when you book your accommodation or use any other service that is available from
Click2go.
Click2go – Website Terms and Conditions
You must be at least 18 years of age and possess the legal authority to create a binding legal
obligation. You must have full legal responsibility to enter this agreement and use this website
according to the terms and conditions outlined in the list below. You also agree that you bear
the full responsibility legally and financially when you use the website (except when your
account is used by other parties, including minors in your household). You agree to supervise
and bear full responsibility for all users of the website who use it under your name or account.
You also undertake to ensure the validity, accuracy, and completeness of all information and
data provided by you or your family members when using this site.
As a condition of your use of Click2go, you warrant that you will not use the website for
any purpose that is unlawful or prohibited by these terms, conditions, and notices. You
agree to abide by all applicable local laws and regulations. You are solely responsible for
all acts or omissions that occur under your account or password. You cannot modify,
copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative
works from, transfer, or sell any information, software, or services obtained from or
through Click2go. You understand that any trademarks, logos, and designs are the sole
property of the company and cannot be used without prior written consent. If you use this
site in any way not supported by us, we will consider this a criminal offence and will
claim compensation for damages.
Supplier’s terms and conditions
When you buy any service from Click2go, additional terms and conditions are added to
the list of previous terms and conditions when your booking is confirmed, and you’re
hereby automatically entered into an agreement with the service that you chose. For
example, all the services and cancellation policies that you agree to when you book, you
are obligated to adhere to these rules and policies which are dictated by the chosen
supplier.
It should be known as well that in some cases where bookings may be rejected by the
supplier, it’s possible to replace the service with a different service of the same nature,
provided that the difference in price, if any, is paid, or the amount is refunded if the
service is refused.
Booking terms and conditions
You must make sure that all the names of the passengers in the reservation are correct,
and that each name is written in the designated field. In case the name was spelled
incorrectly or differently than how it’s written in the passport, we will cancel the flightand rebook again, taking into consideration price increases and fee changes if
amendments were requested. When you complete the payment process, a voucher will be
issued with your Click2go booking reference number. The booking will then be
considered valid and confirmed.
Technical issues may sometimes occur resulting in the failed delivery of the voucher
while deducting the booking amount. If this occurs, the user must call the call center
before attempting another booking. Click2go will not be responsible for the duplication
of the booking, and the client bears all financial losses. If the reservation is cancelled, our
cancellation policy is applied.
Click2go reserves the right to reject any booking. The company may also add service
fees on the bookings that are made through the call center. Click2go reserves the right to
cancel any booking if an incorrect price was displayed since prices are updated regularly.
The company also reserves the right to cancel any duplicated unpaid booking except
those which the client has been notified of. All cancellation requests will incur service
fees from Click2go in addition to the supplier penalty.
Travel Documents
Click2go recommends that all clients should ensure that all accompanying passengers
have valid passports and have obtained the required visas, vaccinations, and insurance
documents for their destination. The client should also note that some countries require
filling a transit visa form or paying fees to cross to the destination country. Click2go isn’t
responsible for obtaining the visa for the client and the responsibility falls solely on the
client. Usually, obtaining a visa takes some time, and therefore the client should apply for
any visas before the traveling date with a sufficient period of time.
Click2go recommends that all clients should confirm with the destination country’s
embassy or consulate that they have valid passports and obtained the required visa for
their destination. The company will not be held responsible if you or any of the
accompanying passengers do not have a valid visa or passport or do not get the required
vaccinations or insurance.
Important Notice
As required by government regulations, the passport must be duly signed by the passport
holder. Click2go cannot undertake any examination of passengers' identities or travel
documents. A failure to travel with the correct documentation could result in the passenger
being refused travel, entry to the country of their destination or stop-over, deportation, or
incarceration, and in such circumstance(s), you will be solely responsible for any cost, loss, or
damage which you or we (or our agents or servants) incur.
Travelers Details
If the booking details weren’t correct, Click2go has the right to check the information
and cancel the booking. The company also reserves the right to take legal action toprotect its rights, and in this case, additional fees may befall the client to compensate for
the financial losses, which include legal fees, direct and indirect damages caused by
booking cancellation or bank account freezing.
Special Prices and Promotions
Price quotations and changes in prices: Click2go price quotes and fixed rates depend on
the suppliers. If the prices or rates differ from the advertised rates, Click2go notifies the
clients of any modifications, and the client can either accept the new price or cancel the
booking without any additional fees. Any promotions published do not apply to bookings
that have already been made. Click2go reserves the right to modify prices for the
required service due to exchange rates, taxation, or any other reason without prior
notification to customers. Click2go is in no way responsible for any mistakes that may
occur due to exchange rates, tax changes, or increased demand from the supplier.
Group Bookings
To reserve 9 or more hotel rooms, or 10 or more airline tickets, please contact our call
center.
Currency Exchange
If the currency exchanger is available on the website, the following terms and conditions
apply to price quotations in the various publicly available resources. The prices displayed
are estimates, and the actual value may differ.
Hotel Details
The information displayed on Click2go is considered a description of the accommodation
locations, facilities, and services provided by the hotel’s supplier. The hotel category
information, such as (stars and services provided by the hotel), is provided by the
suppliers and hotels, whereas some hotels are rated according to customers’ reviews.
Kindly note that the suppliers describe accommodation, facilities, and services provided
using differing terminology (such as using “deluxe room” and “double room” to describe
rooms with two separate beds). The extra bed provided in triple rooms is usually foldable.
If you are not sure of the description provided on Click2go, please contact Click2go’s
travel consultants, who will answer your questions to the best of their ability.
Sometimes, some of the facilities mentioned in the description will be withdrawn due to
different reasons such as weather, maintenance, or absence of demand. If the suppliers
advise Click2go to make major edits on the description, we will notify the client as soon
as possible. Some activities and facilities, such as water sports, may be unavailable
during certain periods of the year, and some facilities may require paying an additional
fee, such as TV, safety boxes, umbrellas, tennis courts, billiard tables, and air
conditioning. Some destinations are crowded during high seasons, and the client should
be prepared for the possibility of noise. Please take this into consideration when you plan
your trip.The duration of time from the place of accommodation to the airport mentioned on
Click2go is approximate and may vary according to circumstances.
Early Check-out: Some hotels may not agree to refund the remainder of the amount for
unused nights due to high seasons or high demand. This policy also applies to no-shows;
the hotel then decides the imposed fees and whether to deduct a partial amount or the
whole amount.
Changing Occupants’ Names: Some hotels do not accept changing occupants’ names,
while others do before 48 days prior to the date of entry (and it depends entirely on the
policy of the hotel in acceptance and rejection). Click2go is not authorized to violate the
hotel policy.
Amendment Policy: A supplier may request the payment of additional fees for amending
the booking, the amount of which will differ according to the services. If the client
requests to change the room (from single to double), to change the check-in time and
date, or anything else, customer service should be contacted. Click2go also recommends
that when the client extends their stay, a new bill should be issued.
Some hotels may not agree to refund the remainder of the amount for the unused nights
due to high seasons or high demand. This policy also applies to no-shows, the hotel then
decides the imposed fees and whether to deduct a partial amount or the whole amount.
Changing occupants’ names: some hotels do not accept changing occupants’ names while
others do before 48 days prior the date of entry (and it depends entirely on the policy of
the hotel in acceptance and rejection). Click2Go is not authorized to violate the hotel
policy . Amendment policy: A supplier may request the payment of additional fees for
amending the booking, the amount of which will differ according to the services. If the
client requests to change the room (from single to double) or to change the check-in time
and date or anything else, customer service should be contacted. Click2go also
recommends that when the client extends his stay, a new bill should be issued.
Cancellation Policy
Cancellation policy is subject to the rules and restrictions applied by the supplier and has
separate fees imposed by the supplier. The client should cancel their booking from the
website by logging in to their account and requesting to cancel the booking, or by calling
the call center.
By making a payment towards your e-tour packages or excursions only
selected from Click2Go you give us consent to proceed further to process and deliver your
required services, and you accept and agree to the relevant cancellation and no-show policy of the
trip provider, and to any additional terms and conditions of the trip provider that may apply to your
trip.
If cancellation made for Excursions within 24 hours departure time 100% charges will be applicable.
Refunds processed will bear payment gateway charges and a VAT of 5% per transaction.
If eligible for a refund your amount will be returned to your account within 7 working days.
As for hotels bookings that are already Non Refundable , no refund is possibleRoom Upgrade
The clients can upgrade the rooms they selected with Click2go and pay the difference in
price before a certain period of time determined by the supplier. The ability to upgrade is
subject to availability, and the company does not guarantee that the upgrade will happen
upon arriving at the hotel. In this case, payment should be made to the hotel directly. The
client does not have the right to claim a refund for non-refundable bookings unless in dire
circumstances. The refund is subject to the supplier’s approval.We would like to notify you that in case the website rejects the amendment or the
cancellation, you should call the customer service to complete the procedure.
General Policies for Hotels
Each hotel is responsible for putting in place policies regarding children, check-in and
check-out, smoking, additional taxes, and other particulars, and it is the customer’s
responsibility to check these in advance of booking.
Changing Hotels
The supplier may have to cancel your reservation due to hotel overbooking, technical
issues with the system, or in the occurrence of any force majeure event. In these cases,
Click2go will do everything it can to provide accommodation in a hotel of the same class
and location.
Payment Methods
If the booking was made through the website, the client can pay by Visa, MasterCard,
Fawry Service, Bee Service, and Bank Transfer. The Book Now and Pay Later feature
is available to selected hotels only through Click2go, and the feature is displayed next to
the online payment option. For Book Now Pay Later bookings, if the customer does not
pay the amount in the specified time, the booking will be cancelled automatically without
additional fees.
We would like to note that booking and payment are made through our website Click2go.
The hotel has the right to cancel any booking under any circumstance if the payment is
incomplete.
When paying using the Bee service, simply select payment with Bee, and the order
number and the validity period available for the payment will be shown. Go to the nearest
Bee outlet, pay in cash, keep the receipt, and make the payment before the deadline.
When paying using bank transfers, once the customer enters their bank account details,
they will deal directly with the bank for the transaction process.
When you pay using Fawry, select payment with Fawry. The order number and the
validity period available for the payment will be shown. Go to the nearest outlet, make
the payment in cash, keep the receipt, and pay it before the payment deadline.
Refund Policy
When the client requests a refund, the company refunds the money after reviewing the
supplier’s terms. Note that the method of refund will be the same as the method of
payment. If the payment was made by credit card, the refund will be processed within 48
business hours, and the money will be transferred through the bank in 7 days. Kindly note
that the bank may delay the refund. If the payment was made by customer service, it
takes 48 hours from our business days.
Refunds processed will bear payment gateway charges and a VAT of 5% per transaction.
As for hotels bookings that are already Non Refundable , no refund is possibleIf the refund is not received after the above period, please contact customer service or
send a refund request to the company's email [email protected].
Complaints
Click2go always seeks customer satisfaction, and if our clients have any complaint,
Click2go will spare no effort to solve it. The client must first submit their complaint to
[email protected], and Click2go will contact the client at once.
The complaint must be submitted by the person who was wronged personally or an
authorized agent, provided that the complaint should be attached with the booking
reference number and supported by evidence, proof, and all other data concerning the
complaint; otherwise, the complaint will be disregarded. Click2go has the right to refuse
handling a complaint if it is not supported by proof, and to claim financial
reimbursement.
Privacy Policy
The laws of UAE govern these terms and conditions. By accessing this website and
using our services, you consent to these terms and conditions and to the exclusive
jurisdiction of the Emirates courts in all disputes arising out of such access. If any of
these terms are deemed invalid or unenforceable for any reason, then the invalid or
unenforceable provision will be severed from these terms, and the remaining terms will
continue to apply.
Failure of Click2go to enforce any of the provisions set out in these Terms and
Conditions and any Agreement, or failure to exercise any option to terminate, shall not be
construed as a waiver of such provisions and shall not affect the validity of these Terms
and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce
each and every provision.
Click2go has the right to record calls randomly to monitor and improve the performance
of customer service. Click2go may use your contact details to deliver special offers and
promotions to you, and if you wish not to receive those messages, you can send an email
Data Protection
When reserving from or registering on our site, as appropriate, you may be asked to enter
your or other details to help you with your experience. All credit/debit card details and
personally identifiable information will NOT be stored, sold, shared, rented, or leased to
any third parties.Third Party Disclosures
Some of the advertisements you see on the site are selected and delivered by third parties,
such as ad networks, advertising agencies, advertisers, and audience segment providers.
These third parties may collect information about you and your online activities, either on
the Site or on other websites, through cookies, web beacons, and other technologies, in an
effort to understand your interests and deliver to you advertisements tailored to your
interests. Please remember that we do not have access to or control over the information
these third parties may collect. The information practices of these third parties are not
covered by this privacy policy.
We may use the information we collect from you when you register, make a purchase,
sign up for our newsletter, respond to a survey or marketing communication, surf the
website, or whenever else necessary.
Your Responsibility
Click2go wishes happy trips to all our clients, but kindly note that, first and foremost,
you will be responsible for your actions and the consequences that might result from
them. If the company decides that your behavior could affect its employees, agents, or
suppliers, your booking might be cancelled, and you will be asked to leave your
accommodation at your own expense.
Our Responsibility Towards You
Click2go is acting as an intermediary or a “booking agent” for products and services that
are not directly supplied by us (e.g., air carriage and ground transportation, hotel
accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products
and services and thus, the client does not have the right to claim financial reimbursement.
In the case that Click2go’s contract ends or the company ceases its activities, all
bookings made after will be refunded.
Modifying the Terms and Conditions
The Website Policies and Terms & Conditions may be changed or updated occasionally
to meet the requirements and standards. Users will be notified of any privacy policy
changes; however, customers are encouraged to frequently visit these sections in order to
be updated about the changes on the website. Modifications will be effective on the daythey are posted and will be applied retroactively on bookings already made. Continued
use of the site means that you agree to these modifications.
Offers (Coupons, Discount Credit Cards) and Much More
The terms & conditions for Click2go’s offers are subject to booking terms & conditions excluding
those relevant to refunds; however, in all cases, offer amounts will not be refundable. Each offer
is subject to the provisions of each advertisement. In case the offer terms are unknown, contact
us before booking. The offer value cannot be compensated in case of payment. Click2go has the
right to stop or suspend offers without prior notice. Coupons can only be used once and are not
valid for multiple bookings.
